{"id":1337,"date":"2018-12-31T19:47:03","date_gmt":"2018-12-31T19:47:03","guid":{"rendered":"http:\/\/trucos.com\/uncategorized\/steam-como-devolver-un-videojuego-y-recuperar-tu-dinero\/"},"modified":"2018-12-31T19:47:03","modified_gmt":"2018-12-31T19:47:03","slug":"steam-com-tornar-un-videojoc-i-recuperar-els-teus-diners","status":"publish","type":"post","link":"https:\/\/trucos.com\/ca\/videojocs\/steam-com-tornar-un-videojoc-i-recuperar-els-teus-diners\/","title":{"rendered":"Steam: Com tornar un videojoc i recuperar els teus diners"},"content":{"rendered":"<p><a href=\"https:\/\/store.steampowered.com\/?l=spanish\"><strong>Steam<\/strong><\/a> \u00e9s la <a href=\"http:\/\/trucos.com\/ca\/videojocs\/trucs-steam-com-aprofitar-al-maxim-els-teus-videojocs\/\">plataforma digital de videojocs<\/a> de <a href=\"http:\/\/trucos.com\/ca\/ordinadors\/com-netejar-el-teu-pc-o-ordinador-de-sobretaula-pas-a-pas\/\"><strong>PC<\/strong><\/a> m\u00e9s popular actualment gr\u00e0cies a milions d&#039;usuaris que recorren al seu extens cat\u00e0leg de t\u00edtols per trobar les seves novetats m\u00e9s esperades o aquells jocs que sempre han volgut tenir i que poden comprar temps despr\u00e9s al millor preu gr\u00e0cies a les nombroses campanyes de rebaixes de cada any. Per\u00f2 tamb\u00e9 podem veure&#039;ns en la situaci\u00f3 de <a href=\"http:\/\/trucos.com\/ca\/videojocs\/epic-games-store-com-aconseguir-videojocs-gratis\/\">comprar un videojoc<\/a> i que <strong>no acabi a agradar-nos<\/strong> despr\u00e9s de les primeres partides; qu\u00e8 podem fer en aquests casos? Per sort, <a href=\"https:\/\/www.valvesoftware.com\/es\/\"><strong>Valve<\/strong><\/a>, la companyia propiet\u00e0ria de Steam, permet que puguem <strong>tornar un joc comprat amb el nostre compte<\/strong> i sol\u00b7licitar el seu reemborsament a trav\u00e9s d&#039;un sistema for\u00e7a accessible, aix\u00f2 s\u00ed, despr\u00e9s <strong>complir amb una s\u00e8rie condicions<\/strong>. A continuaci\u00f3 us detallem les condicions per poder <strong>sol\u00b7licitar el reemborsament d&#039;un videojoc<\/strong> i quins passos seguir per <strong>recuperar els nostres diners<\/strong> si un t\u00edtol no ens ha acabat d&#039;agradar.<\/p>\n<div class=\"lyte-wrapper fourthree\" style=\"width:420px;max-width:100%;margin:5px auto;\"><div class=\"lyMe\" id=\"WYL_XgUAXbEwWTQ\"><div id=\"lyte_XgUAXbEwWTQ\" data-src=\"\/\/i.ytimg.com\/vi\/XgUAXbEwWTQ\/hqdefault.jpg\" class=\"pL\"><div class=\"tC\"><div class=\"tT\"><\/div><\/div><div class=\"play\"><\/div><div class=\"ctrl\"><div class=\"Lctrl\"><\/div><div class=\"Rctrl\"><\/div><\/div><\/div><noscript><a href=\"https:\/\/youtu.be\/XgUAXbEwWTQ\" rel=\"nofollow\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/i.ytimg.com\/vi\/XgUAXbEwWTQ\/0.jpg\" alt=\"\" width=\"420\" height=\"295\" \/><br \/>Watch this video on YouTube<\/a><\/noscript><\/div><\/div><div class=\"lL\" style=\"max-width:100%;width:420px;margin:5px auto;\"><\/div><\/p>\n<h2>Condicions per demanar un reemborsament a Steam<\/h2>\n<p>Abans d&#039;iniciar la devoluci\u00f3 d&#039;un producte de Steam <strong>hem de complir amb una s\u00e8rie de condicions<\/strong> perqu\u00e8 els responsables d&#039;aquesta plataforma procedeixin al reemborsament dels nostres diners; s\u00f3n diversos requisits i conv\u00e9 tenir-los presents abans de fer la sol\u00b7licitud. S\u00f3n els seg\u00fcents:<\/p>\n<ul>\n<li>Han de passar menys de 14 dies des de la compra original del joc.<\/li>\n<li>Heu d&#039;haver jugat menys de 2 hores al videojoc.<\/li>\n<li>En cas de precompra, els 14 dies i les 2 hores de joc es comencen a comptar des del llan\u00e7ament del joc.<\/li>\n<li>Aquests requisits tamb\u00e9 s&#039;apliquen als DLC, regals i\/o packs comprats amb el vostre compte.<\/li>\n<li>En cas de devoluci\u00f3 immediata, el reemborsament es far\u00e0 efectiu despr\u00e9s de 48 hores de la compra sempre que no h\u00e0gim iniciat, regalat, transferit o modificat el joc.<\/li>\n<li>El desenvolupador del videojoc sempre tindr\u00e0 la darrera paraula sobre la devoluci\u00f3, ja que no totes les companyies ofereixen la possibilitat de reemborsament.<\/li>\n<li>Els motius de la devoluci\u00f3 no afectaran el reemborsament, encara que des de Steam sempre estan atents a possibles abusos per part dels clients.<\/li>\n<\/ul>\n<h2>Com tornar un joc de Steam<\/h2>\n<p>Si complim amb tots els requisits anteriors, ja podem iniciar el proc\u00e9s de <strong>devoluci\u00f3 d&#039;un videojoc de Steam<\/strong>. Des de Steam se&#039;ns convida a dirigir-nos a la <a href=\"https:\/\/help.steampowered.com\/es\/\">p\u00e0gina oficial de suport<\/a> per buscar el t\u00edtol a tornar i comen\u00e7ar aix\u00ed el proc\u00e9s de reemborsament, encara que hi ha una drecera m\u00e9s c\u00f2moda i efectiva. Aix\u00ed, si ens dirigim a la nostra <strong>Biblioteca<\/strong> de jocs i busquem el t\u00edtol que pretenem tornar, sempre podem accedir al <strong>Suport<\/strong> espec\u00edfic a trav\u00e9s de la pestanya hom\u00f2nima situada a la part de la dreta de la pantalla del joc, dins de la finestra <strong>Enlla\u00e7os<\/strong>.<\/p>\n<p><img decoding=\"async\" alt=\"Steam: Com tornar un videojoc i recuperar els teus diners\" src=\"\/media\/upload\/2018\/12\/31\/steam-reembolso-juego-01_a71TUrx.jpg\" style=\"width:100%\" title=\"Steam: Com tornar un videojoc i recuperar els teus diners\" \/><\/p>\n<p>Aix\u00ed, entrarem a la p\u00e0gina de suport espec\u00edfica del videojoc que pretenem tornar. Un cop a dins, hem de pr\u00e9mer sobre l&#039;opci\u00f3 <strong>No \u00e9s el que esperava<\/strong> a la llista d&#039;opcions de problemes relacionats. Tamb\u00e9 podem triar l&#039;opci\u00f3 <strong>Vaig comprar aix\u00f2 per accident<\/strong>.<\/p>\n<p><img decoding=\"async\" alt=\"Steam: Com tornar un videojoc i recuperar els teus diners\" src=\"\/media\/upload\/2018\/12\/31\/steam-reembolso-juego-02_rKL0n17.jpg\" style=\"width:100%\" title=\"Steam: Com tornar un videojoc i recuperar els teus diners\" \/><\/p>\n<p>Ja sigui a trav\u00e9s d&#039;una opci\u00f3 o una altra i sempre que complim les condicions b\u00e0siques de reemborsament (menys de 14 dies des de la compra i menys de 2 hores de joc), podrem pr\u00e9mer sobre l&#039;opci\u00f3 <strong>M&#039;agradaria sol\u00b7licitar un reemborsament<\/strong>. Si premem aquesta opci\u00f3 iniciarem el tram final de la devoluci\u00f3 del joc.<\/p>\n<p><img decoding=\"async\" alt=\"Steam: Com tornar un videojoc i recuperar els teus diners\" src=\"\/media\/upload\/2018\/12\/31\/steam-reembolso-juego-03_wj60dC3.jpg\" style=\"width:100%\" title=\"Steam: Com tornar un videojoc i recuperar els teus diners\" \/><\/p>\n<p>Ara podrem triar entre diverses opcions per fer el reemborsament. En primer lloc hem de triar com volem que se&#039;ns tornin els diners; aix\u00ed, podem triar que se&#039;ns <strong>reemborsar els diners a la nostra cartera de Steam<\/strong> per disposar d&#039;aquesta quantitat de diners per a futures compres o triar la <strong>devoluci\u00f3 dels diners a trav\u00e9s del m\u00e8tode de pagament<\/strong> que utilitzem per comprar-lo.<\/p>\n<p><img decoding=\"async\" alt=\"Steam: Com tornar un videojoc i recuperar els teus diners\" src=\"\/media\/upload\/2018\/12\/31\/steam-reembolso-juego-04.jpg\" style=\"width:100%\" title=\"Steam: Com tornar un videojoc i recuperar els teus diners\" \/><\/p>\n<p>El seg\u00fcent pas \u00e9s <strong>triar una ra\u00f3<\/strong> per la qual volem tornar el videojoc; m\u00e9s enll\u00e0 de les opcions disponibles per defecte, podem escriure les nostres pr\u00f2pies raons a trav\u00e9s del camp <strong>Notes<\/strong>. Finalment, ja podem fer clic sobre l&#039;opci\u00f3 <strong>Enviar sol\u00b7licitud<\/strong> per finalitzar el proc\u00e9s de devoluci\u00f3 del producte de Steam.<\/p>\n<p><img decoding=\"async\" alt=\"Steam: Com tornar un videojoc i recuperar els teus diners\" src=\"\/media\/upload\/2018\/12\/31\/steam-reembolso-juego-05_TU0A4ie.jpg\" style=\"width:100%\" title=\"Steam: Com tornar un videojoc i recuperar els teus diners\" \/><\/p>\n<p>En els dies seg\u00fcents, empleats de Steam revisaran la sol\u00b7licitud i decidiran si accepten o no el reemborsament del videojoc que volem tornar, avisant-nos a trav\u00e9s d&#039;un <strong>correu electr\u00f2nic<\/strong> espec\u00edfic.<\/p>\n<h2>M\u00e9s trucs sobre videojocs:<\/h2>\n<ul>\n<li><a href=\"http:\/\/trucos.com\/ca\/videojocs\/epic-games-store-com-aconseguir-videojocs-gratis\/\">Epic Games Store: Com aconseguir videojocs gratu\u00efts<\/a><\/li>\n<li><a href=\"http:\/\/trucos.com\/ca\/videojocs\/com-aconseguir-videojocs-gratis-a-ps4-xbox-one-i-nintendo-switch\/\">Com aconseguir videojocs gratu\u00efts a PS4, Xbox One i Nintendo Switch<\/a><\/li>\n<li><a href=\"http:\/\/trucos.com\/ca\/videojocs\/trucs-steam-com-aprofitar-al-maxim-els-teus-videojocs\/\">Trucs Steam: Com aprofitar al m\u00e0xim els teus videojocs<\/a><\/li>\n<li><a href=\"http:\/\/trucos.com\/ca\/videojocs\/com-connectar-els-joy-amb-de-nintendo-switch-a-un-pc-amb-windows-10\/\">Com connectar els Joy-Amb de Nintendo Switch a un PC amb Windows 10<\/a><\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>T&#039;ensenyem com reemborsar la compra d&#039;un joc a Steam si no et conven\u00e7 la seva compra<\/p>","protected":false},"author":2,"featured_media":1338,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[38],"tags":[70],"class_list":["post-1337","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-videojuegos","tag-ocio"],"blocksy_meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - 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