{"id":1337,"date":"2018-12-31T19:47:03","date_gmt":"2018-12-31T19:47:03","guid":{"rendered":"http:\/\/trucos.com\/uncategorized\/steam-como-devolver-un-videojuego-y-recuperar-tu-dinero\/"},"modified":"2018-12-31T19:47:03","modified_gmt":"2018-12-31T19:47:03","slug":"steam-how-to-return-a-video-game-and-get-your-money-back","status":"publish","type":"post","link":"https:\/\/trucos.com\/en\/video-game\/steam-how-to-return-a-video-game-and-get-your-money-back\/","title":{"rendered":"Steam: How to return a video game and get your money back"},"content":{"rendered":"<p><a href=\"https:\/\/store.steampowered.com\/?l=spanish\"><strong>Steam<\/strong><\/a> is the <a href=\"http:\/\/trucos.com\/en\/video-game\/steam-tricks-how-to-get-the-most-out-of-your-video-games\/\">digital video game platform<\/a> of <a href=\"http:\/\/trucos.com\/en\/computers\/how-to-clean-your-pc-or-desktop-computer-step-by-step\/\"><strong>PC<\/strong><\/a> most popular today thanks to millions of users who turn to its extensive catalog of titles to find their most anticipated new releases or those games that they have always wanted to have and that they can buy later at the best price thanks to the numerous sales campaigns of each anus. But we can also see ourselves in the situation of <a href=\"http:\/\/trucos.com\/en\/video-game\/epic-games-store-how-to-get-free-video-games\/\">buy a video game<\/a> and? <strong>we didn&#039;t end up liking it<\/strong> after the first games; What can we do in these cases? Fortunately, <a href=\"https:\/\/www.valvesoftware.com\/es\/\"><strong>Valve<\/strong><\/a>, the company that owns Steam, allows us to <strong>return a game purchased with our account<\/strong> and request your refund through a fairly accessible system, yes, after <strong>meet a series of conditions<\/strong>. Below we detail the conditions to be able to <strong>request a refund for a video game<\/strong> and what steps to follow to <strong>get our money back<\/strong> if we haven&#039;t finished liking a title.<\/p>\n<div class=\"lyte-wrapper fourthree\" style=\"width:420px;max-width:100%;margin:5px auto;\"><div class=\"lyMe\" id=\"WYL_XgUAXbEwWTQ\"><div id=\"lyte_XgUAXbEwWTQ\" data-src=\"\/\/i.ytimg.com\/vi\/XgUAXbEwWTQ\/hqdefault.jpg\" class=\"pL\"><div class=\"tC\"><div class=\"tT\"><\/div><\/div><div class=\"play\"><\/div><div class=\"ctrl\"><div class=\"Lctrl\"><\/div><div class=\"Rctrl\"><\/div><\/div><\/div><noscript><a href=\"https:\/\/youtu.be\/XgUAXbEwWTQ\" rel=\"nofollow\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/i.ytimg.com\/vi\/XgUAXbEwWTQ\/0.jpg\" alt=\"\" width=\"420\" height=\"295\" \/><br \/>Watch this video on YouTube<\/a><\/noscript><\/div><\/div><div class=\"lL\" style=\"max-width:100%;width:420px;margin:5px auto;\"><\/div><\/p>\n<h2>Conditions for requesting a refund on Steam<\/h2>\n<p>Before returning a Steam product <strong>we must meet a series of conditions<\/strong> so that those responsible for said platform can refund our money; There are several requirements and it is advisable to keep them in mind before making the request. They are the following:<\/p>\n<ul>\n<li>Less than 14 days must have passed since the original purchase of the game.<\/li>\n<li>You must have played the video game for less than 2 hours.<\/li>\n<li>In case of pre-purchase, the 14 days and 2 hours of play start counting from the launch of the game.<\/li>\n<li>These requirements also apply to DLC, gifts and\/or packs purchased with your account.<\/li>\n<li>In case of immediate return, the refund will be effective after 48 hours of purchase as long as we have not started, given away, transferred or modified the game.<\/li>\n<li>The video game developer will always have the final say on the refund, since not all companies offer the possibility of refunds.<\/li>\n<li>The reasons for the return will not affect the refund, although Steam is always on the lookout for possible abuse by customers.<\/li>\n<\/ul>\n<h2>How to return a Steam game<\/h2>\n<p>If we meet all of the above requirements, we can now begin the process of <strong>return of a Steam video game<\/strong>. From Steam we are invited to go to the <a href=\"https:\/\/help.steampowered.com\/es\/\">official support page<\/a> to search for the title to be returned and thus begin the refund process, although there is a more convenient and effective shortcut. So, if we go to our <strong>Library<\/strong> of games and we look for the title that we intend to return, we can always access the <strong>Medium<\/strong> specific through the homonymous tab located on the right side of the game screen, within the window <strong>Links<\/strong>.<\/p>\n<p><img decoding=\"async\" alt=\"Steam: How to return a video game and get your money back\" src=\"\/media\/upload\/2018\/12\/31\/steam-reembolso-juego-01_a71TUrx.jpg\" style=\"width:100%\" title=\"Steam: How to return a video game and get your money back\" \/><\/p>\n<p>Thus, we will enter the specific support page for the video game that we intend to return. Once inside, we must click on the option <strong>That&#039;s not what I expected<\/strong> in the list of related problems options. We can also choose the option <strong>I bought this by accident<\/strong>.<\/p>\n<p><img decoding=\"async\" alt=\"Steam: How to return a video game and get your money back\" src=\"\/media\/upload\/2018\/12\/31\/steam-reembolso-juego-02_rKL0n17.jpg\" style=\"width:100%\" title=\"Steam: How to return a video game and get your money back\" \/><\/p>\n<p>Whether through one option or another and as long as we comply with the basic refund conditions (less than 14 days from the purchase and less than 2 hours of play), we can click on the option <strong>I would like to request a refund<\/strong>. If we click on this option we will begin the final stage of returning the game.<\/p>\n<p><img decoding=\"async\" alt=\"Steam: How to return a video game and get your money back\" src=\"\/media\/upload\/2018\/12\/31\/steam-reembolso-juego-03_wj60dC3.jpg\" style=\"width:100%\" title=\"Steam: How to return a video game and get your money back\" \/><\/p>\n<p>Now we can choose between several options to make the refund. First of all we must choose how we want the money to be returned to us; Thus, we can choose to be <strong>refund money to our Steam wallet<\/strong> to have that amount of money for future purchases or choose the <strong>refund of money through payment method<\/strong> that we use to buy it.<\/p>\n<p><img decoding=\"async\" alt=\"Steam: How to return a video game and get your money back\" src=\"\/media\/upload\/2018\/12\/31\/steam-reembolso-juego-04.jpg\" style=\"width:100%\" title=\"Steam: How to return a video game and get your money back\" \/><\/p>\n<p>The next step is <strong>choose a reason<\/strong> why we want to return the video game; Beyond the options available by default, we can write our own reasons through the field <strong>Grades<\/strong>. Finally, we can now click on the option <strong>Send request<\/strong> to complete the Steam product return process.<\/p>\n<p><img decoding=\"async\" alt=\"Steam: How to return a video game and get your money back\" src=\"\/media\/upload\/2018\/12\/31\/steam-reembolso-juego-05_TU0A4ie.jpg\" style=\"width:100%\" title=\"Steam: How to return a video game and get your money back\" \/><\/p>\n<p>In the following days, Steam employees will review the request and decide whether or not to accept the refund of the video game that we want to return, notifying us through a <strong>email<\/strong> specific.<\/p>\n<h2>More video game tricks:<\/h2>\n<ul>\n<li><a href=\"http:\/\/trucos.com\/en\/video-game\/epic-games-store-how-to-get-free-video-games\/\">Epic Games Store: How to get free video games<\/a><\/li>\n<li><a href=\"http:\/\/trucos.com\/en\/video-game\/how-to-get-free-video-games-on-ps4-xbox-one-and-nintendo-switch\/\">How to get free video games on PS4, Xbox One and Nintendo Switch<\/a><\/li>\n<li><a href=\"http:\/\/trucos.com\/en\/video-game\/steam-tricks-how-to-get-the-most-out-of-your-video-games\/\">Steam Tricks: How to get the most out of your video games<\/a><\/li>\n<li><a href=\"http:\/\/trucos.com\/en\/video-game\/how-to-connect-the-nintendo-switch-joy-con-to-a-pc-with-windows-10\/\">How to connect the Nintendo Switch Joy-Con to a PC with Windows 10<\/a><\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>We teach you how to refund the purchase of a game on Steam if you are not satisfied with your purchase<\/p>","protected":false},"author":2,"featured_media":1338,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[38],"tags":[70],"class_list":["post-1337","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-videojuegos","tag-ocio"],"blocksy_meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - 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