Next we will teach you how to recover your account Outlook and Hotmail email (formerly also known as MSN Hotmail) thanks to Microsoft's own recovery tools. And losing access to your personal account Outlook or Hotmail It can be quite a headache, since it is an online service that we use daily for all kinds of tasks, whether professional or personal and leisure; but in addition, if we are left without access to our Outlook or Hotmail account, we can in turn lose access to other online services that require an associated email account, such as social networks (Facebook, Twitter, instagram and more) and other web pages. Don't miss our tutorial on how to recover your email from Outlook or Hotmail.
How to recover your Outlook/Hotmail email account
Index of contents
- I do not remember the password
- I don't remember the email address
- I don't remember my password or email address.
- Tips for filling out the account recovery form
- Enter all verification methods
Luckily, Microsoft has its own account recovery method Outlook or Hotmail, a series of steps that consist of using additional personal information of the account user to verify your identity (such as an alternate email address or phone number, assigned at the time of account creation), as well as other extra methods such as identity verification through questions. Below we tell you the best methods to recover an Outlook or Hotmail account.
I do not remember the password
One of the most common reasons to recover an Outlook or Hotmail account is not remember the access password; And with so many applications, accounts and online services, it is possible that you mix up passwords and do not remember your email password. But all is not lost, since when you created your email account you configured additional information for these cases, such as a additional email or a nmobile number; Follow the following steps to recover your password:
- Access the official password recovery page from Outlook.
- Enter your Hotmail, Outlook or Live email address and click Next.
- Verify your identity with one of the methods registered in your account; Choose between sending a message to your alternative email address or sending an SMS to your mobile number.
- When you have chosen the method, click on Get code.
- Enter the code received by email or SMS and click on Next.
- If everything goes well, you will be able to reset the password for said email address; Write the password and below write the password again and click on Next.
- Your password will have been updated to the new one you have chosen and you will now be able to access the email account.
I don't remember the email address
Another possibility is that you don't remember the email address or username; and although the full email address cannot be recovered, it is possible to obtain a clue through additional data to verify your identity, as in the previous case, through a alternative email address or a phone number. Follow the following steps to recover your email address:
- Access the official username recovery page Outlook or Hotmail.
- Enter the additional email address registered to your account or phone number; Click Next.
- Enter the security code sent to your additional email account or phone number via SMS; Click on Next.
- If the information is correct, the user name associated with the information entered will be displayed.
- Click on Log in and log in with the access data obtained.
I don't remember my password or email address.
Although in the worst case it is possible that do not have access to your account recovery information or that you do not receive the SMS with the requested data; Luckily, there is one last method to regain access to your email account through a official form in which you will have to enter your personal information so that Microsoft can verify your identity. Follow the steps below to recover your password and email address:
- Access the official form page from Microsoft to recover your email data.
- Fill out the form by entering the address to be recovered, an alternative email so that Microsoft can contact you and write the characters that appear on the screen; Click on Next.
- Check the alternate email address, copy the code sent by Microsoft and paste it on the recovery page; Click on Check.
- Enter your personal data sent when creating your account: first name, last name, date of birth and country; Click on Next.
- Enter old Microsoft passwords that you remember, check the boxes for the corresponding services, and check or uncheck whether you've ever checked something from Microsoft; All the extra information is very valuable.
Once you have sent all the information to Microsoft, those responsible will analyze the data and they will respond to you within a period of 24 hours; If the response is not favorable, send the form again.
Tips for filling out the account recovery form
- Complete the form and submit it from a device or computer and a location that you have used in the past to access your email.
- Submit the form from a computer that you use frequently.
- Answer as many personal information questions as you can; If you don't know an answer, try to respond with some approximation.
- If necessary, enter a list of recent emails or recent email subjects.
- Correctly enter your address with the original domain of registration, such as outlook.es, outlook.com, hotmail.es, hotmail.com or others.
Enter all verification methods
As you have seen in our tutorial, identity verification methods in email account recovery are essential; Therefore, it is important that you make sure that your email account has all the necessary data. Follow the following steps to fill out all personal account verification details.
- Access the official account security page from Microsoft.
- Log in with your email account and password.
- Click on Security Contact Information.
- Access the Add security information link.
- Choose one of the options as an alternative email address or phone number.
- Verify the chosen method through a code sent by Microsoft to your alternative email account or through an SMS with a code that you will have to enter on the corresponding page.
