The official website of amazon has become one of the most popular and complete virtual showcases in the world at the level of online shopping, a site where you can buy almost any item available on the Internet in a safe and direct way. But we can also encounter various problems with our online order, from a product that was not what we expected to some kind of damage or defective item. In these cases, what can we do to make a claim, either to change the product or get our money back? Below we show you how to contact customer service and complain on Amazon in the fastest way both by chat and by phone.
How to claim on Amazon by chat or phone
While it is true that online shopping is the most convenient both in terms of movement and offer, we can also encounter setbacks or unforeseen events that can ruin our virtual transaction, either due to any damage to an item, That this defective or what does not meet our demands or needs once we get home. Luckily, the Amazon after-sales service It usually works very well and is always available to the client to solve any problem. So much so, that the different customer service offices in the countries in which Amazon operates are among the best rated in online purchases.
And if we want to return a product purchased on Amazon once we have received it at home, we just have to request refund of the item, print the corresponding documents through Amazon's own website and return it to the seller. But other times we may encounter unexpected setbacks, such as an item being defective or broken, being overcharged, or other problems with online purchasing. It is in those cases when we want contact Amazon in the fastest and most direct way; Below we explain how to do it.
Thus, and once in official website of amazon, if we scroll down we will see four columns with shortcuts to other sections of interest on the site. In the fourth column we will find access to Aid, located in penultimate place, in order to be able talk to an Amazon assistant. Follow the steps below:
- Scroll to Check our help pages.
- Accede to Do you need more help?
- Access the option Contact us located in the central column.
- Choose the order you want to make a claim about.
- In section 2 you can choose the details of the claim.
- Already in section 3, How would you like to contact us?, we can choose the way to contact an Amazon assistant: for phone, chat either email.
Obviously, the most direct and fastest option is to phone, followed by the option chat; the alternative of email is equally valid, although in this case we will have to wait a few hours until we receive a response, until a maximum of 6.
Thus, if we choose the telephone or the chat, usually in less than 1 minute We will already be speaking with an Amazon employee who will help us solve our problem with the order. Furthermore, if we choose chat we will also have the advantage of necessarily being on the PC, with all the order data on the screen to provide it to the Amazon employee as quickly as possible; On the other hand, it is also possible to save the entire conversation if it is required in the future.