Let's see how to cancel an order on Amazon before it is sent from both your website and your mobile application. Additionally, we teach you how to return an order If you can't cancel it. And more and more people buy online through Amazon, one of the largest online stores in the world with products of all kinds. For this reason, there are many orders that we would prefer to cancel once purchased before they are shipped, either because you have regret your purchase or because you have bought a product by mistake. Therefore, below we offer you all the options at your disposal to cancel an order in amazon, in addition to return it if you have not arrived in time to cancel it.
How to cancel an order on Amazon
Index of contents
-
How to cancel an order on Amazon from their website
-
How to cancel an order on Amazon from your app
-
How to return an order if you can't cancel it
Keep reading to know how to cancel an amazon order in the most fast and comfortable possible, either through its official website or its iOS and Android mobile application. In addition, if you have not arrived on time, we also offer you a tutorial on how to return an order if you have not been able to cancel it.
How to cancel an order on Amazon from their website
Follow the steps below to cancel an order on Amazon through your Web page:
- Access the official website from Amazon and log into your account.
- Go to the section Returns and orders, in the upper right corner of the screen.
- Now click Your orders and locate the order you want to cancel.
- Select the reason why you want to cancel the order.
- Now click on Cancel selected items.
- You will be taken to a confirmation screen and will receive an email with all the cancellation details.
- About an hour later you will receive a second email to inform you whether or not it is possible to cancel the order.
How to cancel an order on Amazon from your app
Follow the steps below to cancel an order on Amazon through your mobile application iOS and Android:
- Access the Amazon application on your iOS (iPhone) or Android mobile.
- Click on it three horizontal lines icon located in the lower right corner of the screen.
- Now click on Your orders and select the order you want to cancel.
- Choose the option Cancel items and then about Cancel checked items.
- After a few minutes you will receive the two emails mentioned in the previous section about canceling the order. Again, the second email should not take more than an hour.
How to return an order if you can't cancel it
On the other hand, if the attempt to cancel an order has not been successful and the shipment has already been made Before you can cancel it, you will have no choice but return the package to Amazon, if you wish. Luckily, Amazon has tools so that the customer can make a return without many problems, as long as certain requirements are met.
Check our guide on how to return a shipment to Amazon; In addition, you can always consult the Amazon return policies through your own official website.
Now you know how to cancel an Amazon order before it is sent, both on your website and in your mobile app.
