Let's see how to recover your WhatsApp account on your mobile if you have lost access. And there are many reasons why you can lose your WhatsApp, whether due to some type of scam (like the famous one with six digits) and they steal your account or in case you lose your cell phone or SIM card. Therefore, first we will explain how to ask WhatsApp that you close the account if you lose the SIM; then we will explain how solve a hacking of account to recover it and use it normally again. Next, how to recover WhatsApp on mobile.
WhatsApp: how to recover your account
Index of contents
Let's start with the most complicated case, which is if you lose your cell phone or SIM card, a very compromising situation that will make it difficult to recover your WhatsApp, although not impossible.
The first step will be to contact your operator to lock sim card lost, either to protect the rest of the apps or so that no one can log in with your whatsapp account on other devices.
The second step is to send an email to email@example.com, the official WhatsApp support service. Inside the email you must write the text Stolen/lost phone: Please deactivate my account next to you phone number, including the international code with +34 at the beginning if it is a Spanish number, or the code of the corresponding country.
After completing these steps, WhatsApp will deactivate your account; and since the SIM is deactivated, no one will be able to activate it again. When you have a new SIM, activate a new WhatsApp and notify your contacts that you will now use this new account. At this point it will be important to have a backup your conversations to recover them in your new account using Apple (iOS) or Google (Android).
WhatsApp does not allow you to connect to the same account two devices at the same time, so if someone manages to hack your account and get into it, you won't be able to log in again to ban them. Therefore, you will have to contact the official WhatsApp support service again through firstname.lastname@example.org. In the email you will have to write the text Stolen/lost phone: Please deactivate my account next to you phone number, including the international code with +34 at the beginning if it is a Spanish number, or the code of the corresponding country.
When the official WhatsApp support service receives the email, will close all sessions of your account, including that of the hacker user who stole it from you. With the hacker expelled, you can now log in again to recover your account by accessing the WhatsApp app and typing your phone number to log in.
Now you will access the screen where it is necessary write a code. The hacker may also be waiting for the activation code, so you will have to act quickly. Remember that you have the button Call me so that WhatsApp calls you before to give you the code by voice, a faster option than text message.
When you manage to enter the activation code you will recover your account without major problems. And in case you haven't done it before, you can improve your security measures activating the two-step verification so that it is practically impossible for your WhatsApp account to be stolen or hacked again.