WhatsApp, one of the instant messaging applications most popular around the world, allows us to communicate with our family, friends and acquaintances with great ease; We may even obtain personal information through your contacts on the app itself, such as your mobile number, status, profile photo, etc. But we may encounter the situation that from a specific moment onwards, it is no longer possible to access all this information, neither the profile photo, nor your status or the last time you logged in; nothing at all. Why is this happening? Below we offer you a series of possibilities that this situation can cause and its possible solutions.
WhatsApp does not show contact information
The application of WhatsApp has several privacy options, which allows us to make various adjustments about what data we want to share with our contacts, such as hiding the profile photo, status, our last connection, etc. To configure all these parameters we must follow the following steps:
- Access the WhatsApp application
- Click on the three vertical dots icon located in the upper right corner of the screen
- Click on the Settings entry, located last
- Now access the Account option, the first one
- Click on Privacy
- Here you can configure the different sections related to the privacy of your WhatsApp profile
Thus, if we cannot access the same information about a contact, such as their profile photo, their status or their last connection, among others, It may be due to any of the following reasons:
- You have changed your privacy setting from Last online time to “Nobody,” which may affect your contacts. You can select “All” again to see if it solves
- The contact has changed their privacy settings to “Nobody”
- The contact has changed their privacy settings to “My Contacts” and does not have your mobile number saved in their mobile phone contact book. Make sure the contact has your mobile number saved in their phone contact book so you can see their profile information
- The contact has blocked you
- The contact does not have a profile photo
- There are specific WhatsApp connectivity problems